We pick up. Real engineers. Real fast.
Voicebrook support is fully insourced. Every implementation, training session, and support call is handled by U.S.-based Voicebrook employees. No outsourced helpdesks, no offshore partners, no third-party services firms. You talk to people who know pathology workflows — because when a pathologist's tools are down, a patient is waiting for results.
Success Community portal
Submit cases, browse the knowledge base, download product updates, read release notes, view product manuals, and find hardware specifications. Open 24/7.
Phone
Talk to a real Voicebrook support engineer based in the United States. Coverage Monday–Friday 7 AM – 10 PM ET, Saturday 9 AM – 5 PM ET. Closed on observed holidays.
For non-urgent questions, email the support team directly. Same insourced U.S. team responds.
When pathology is working, we're working.
Closed on observed U.S. holidays. Holiday schedule published in the Success Community at the start of each year.
Submit cases, browse the knowledge base, download updates, and review release notes anytime — including outside live coverage hours.
Response tiers
Voicebrook publishes Root Cause Analysis within one week of any Severity 1 incident closure. Detailed SLA terms are documented in the customer agreement.
Critical incident affecting production reporting. Voicebrook engages immediately and continues to work the issue until resolved. Root Cause Analysis published within one week of closure.
Major functionality impaired but reporting can continue. Voicebrook responds and provides workaround or fix path within SLA.
Non-critical issue with low operational impact. Standard support queue.
Configuration questions, training requests, or feature enhancement discussion.
When you need a Voicebrook engineer on your screen.
For live troubleshooting, training sessions, and screen-share assistance, Voicebrook uses two HIPAA-compliant remote-connection platforms. Customer IT teams can pre-allow these in advance so support sessions never get blocked by firewall policy.
Browser-launched secure remote control for live support cases. HIPAA-compliant. No persistent client install required on the user's machine.
For walkthroughs, group training, and any session where more than one user needs to participate. HIPAA-compliant Zoom for Healthcare configuration.
Both platforms require only outbound port 80 and port 443 — the same ports used for normal web browsing. No special inbound rules, VPN, or jump-host configuration needed.
Ongoing training, baked in.
Voicebrook Pathways LMS provides on-demand training for new users, refreshers for existing pathologists and PAs, and certification tracking for organizations that require it.
Training options span in-person (preferred for go-live and major adds), remote sessions, Train-the-Trainer programs for organizations that want to handle ongoing training internally, and the Pathways LMS for self-service ramp-up.
Software updates, security updates, and platform upgrades are all included in the annual subscription. No upgrade fees, no forced version migrations.
Not urgent? Drop us a note.
For non-critical questions, configuration help, or feature discussion, submit the form below and a Voicebrook support engineer will be back to you within SLA. For Sev 1 or Sev 2 incidents, use the Success Community portal or call 1-866-VOICE-XP.
See the hour come back.
30-minute walkthrough with a pathology-informatics specialist — dictating real cases, with your AP system in the loop. You'll see where the time goes today, and where it comes back.
Why this matters: every report that signs out faster is a patient getting their result sooner.